We value your privacy and trust.
At Thomas Studio we want to make it easy to find information on privacy topics, including your choices about how we collect and use your information.
If you are resident in the UK, your relationship is with Thomas Studio and the laws of the United Kingdom.
If you are resident outside of the UK, your relationship is with Thomas Studio, which is the controller with regard to your personal information collected by Thomas Studio, and the laws of the UK apply. Please note that in order to use our website, information and professional services, you authorise Thomas Studio to transfer your personal information across national borders and to other countries where Thomas Studio and its partners operate, including the United Kingdom. The privacy protections and rights of authorities to access your information in these countries may not be equivalent to those in your country. We will only transfer your personal information to these countries where permitted to do so by law and we will take steps intended to ensure that your personal information continues to receive approporiate protections in accordance with GDPR.
What we collect and how we use your information
In order to provide architectural services we collect information about you that is necessary to carry out professional services in accordance with the RIBA plan of work 2013 revision. We take all reasonable steps to ensure your data is secured and can only be accessed by Thomas Studio.
What we collect: your name, your address, your contact details and emails you use to communicate with Thomas Studio, your site address, previous planning history relevant to your site, information about your family that is relevant to your project (how many children you may have, eldery relatives who may live with you etc), other contacts you may have that you require us to engage with in order to carry out architectural services on your behalf, what information you access on our website. This information is used to help Thomas Studio understand your needs and how best to deliver architectural design services to meet those personal and specific needs relative to your building project and relative to your more specific architectural subject interests.
Why we collect your data: we only process your data with your consent and this can be withdrawn at anytime; the processing of your data is necessary to perform our contractual obligations under our contract to provide architectural services; processing of your data is necessary for compliance with the legal obligations we are subject to; processing of your data is necessary to protect your vital interests.
How we store your information
Your information is held: off line in paper file records, within office based data storage devices and online in third party cloud based data storage devices and software.
Your information is held for the period of professional liability we have that is relevant to your project, this can be upto 15 years.
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• Authenticating and identifying you on our websites so we can provide you the services you requested
• Keeping track of information you have provided us – for example, keeping track of the information you have requested and downloaded from us as you browse Thomasstudio.co.uk
• Providing you the Thomas Studio website information that you use
• Remembering the information you have downloaded and your preferences, or where you left off in your use of Thomas Studio.co.uk
• Measuring your use of Thomas Studio websites so we can improve them, tailor our websites to your likely interests, and conduct market research
• Understanding your likely interests so we can provide you more relevant Thomas Studio information
• Running the Thomas Studio website that help our clients meet their specific project requirements
Web beacons and embedded scripts are other technologies that we use in our website, as well as some of our emails and ads.
Web beacons (or “tags”) are bits of programming scripts, or code included in web pages, emails, and ads that notify Thomas Studio (or the companies that help us run our business) when those web pages, emails, or ads have been viewed or clicked on.
How to contact the Thomas Studio Data Controller
The body responsible for your data is Thomas Studio ltd. You may contact the office using the contact page on this website, or by calling the office and asking to speak to the Data Controller.
To request that we remove your email address from our marketing database, deactivate your email subscription, or provide you a copy of your personal information, please submit your request via the contact method noted above.
Handling Disputes and Complaints
In the unlikely event that a dispute should arise, Thomas Studio Ltd requests you address your dispute in writing in the frist instance and that this is sent to the office by recorded delivery (you can find the contact address on this website page below). Thomas Studio will respond to the dispute: firstly; by acknowledging receipt within 7 days; and secondly; responding in detail to your dispute suggesting the best way for the dispute to be resolved. When aim to agree the appropriate method of handling disputes within 4 weeks.
Please note that email correspondance can not be accepted as it may not be read due to spam and email junk filters that are active and installed on our email systems.
Office Address: The Glass Box, Fownhope, Hereford HR1 4NX